March 2026

Conference Paper

A Comprehensive Model for Analyzing the Effects of Power Outages on Customers

By:
Lee, Sangkeun M; Tabassum, Anika ; Bhusal, Narayan ; Ahmad, Sk Nasir ; Chinthavali, Supriya
Book Title:
2024 Resilience Week, RWS 2024
Publication Date:
March 12, 2026
Publisher Location:
IEEE, New Jersey, United States of America
Conference Name:
Resilience Week 2024 (RWS)
Conference Location:
Austin, Texas, United States of America
Conference Sponsor:
IEEE
View DOI Listing:
https://doi.org/10.1109/RWS62797.2024.10799412

Abstract

Power outages can cause significant inconveniences to critical services and substantial economic losses. Therefore, it is crucial to systematically analyze the impact on customers during power outages caused by various factors, such as severe thunderstorms, floods, vegetation, or mechanical problems, and to plan for reliable operation and control under such events. Power outages in different locations may exhibit varying characteristics regarding customer impact. In this paper, we present a mathematical model that captures the essential characteristics of customer impact during power outages. The parameters of our model include impact duration, recovery duration, maximum impact level, increase curve parameter, and decrease curve parameter. We demonstrate how historical power outage data can be fitted to our model, enabling a systematic comparison of outages caused by different factors in various locations.